Release the shift key when you see the login window. The white Apple logo appears on your display. Start or restart your Mac, then immediately press and hold the Shift key. To identity if add-ins cause the abnormal operation of Outlook, I suggest you Start up Mac in safe mode to see if your account can be connected to Outlook for Mac. Open your Outlook for Mac client>Tools, make sure the status is Online and your Mac connected to network. If not, I suggest you do the following troubleshooting steps: First I would like to confirm if you use Exchange account in Outlook 2016 for Mac, if yes, I suggest you try the methods in thisĪrticle to see if the issue can be solved
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